Privacy Policy
Last updated: 7 August 2026
Who we are
Karuna Homeopathy Clinic operates this website at karunahomeopathy.in. For privacy questions, contact us at support@karunahomeopathy.in, call +91 94521 01339, or visit 17, Civil Lines Shopping Complex, near M.G.S. Chauraha, behind Pant Stadium, Sultanpur, Uttar Pradesh.
Information we collect
When you contact us or request an appointment, we may collect your name, phone number, email address, age or other booking details, the reason for your consultation, preferred appointment date, and messages you send to us. If you use the patient portal, we also process the information needed to provide that portal. We may receive basic technical information from your browser, such as IP address, device, and browser details, to operate and secure the website.
How we use information
We use information to respond to enquiries, arrange and manage appointments, communicate about payment or confirmation, provide video-consultation access, operate the patient portal, keep administrative records, prevent misuse, and comply with applicable legal obligations.
Video consultations
For a confirmed video consultation, we may use the email address you provide to create a Google Calendar invitation and Google Meet link. Google’s services process information according to their own privacy terms. Please do not share your Meet link with others.
Sharing information
We do not sell personal information. We share information only when needed to provide the service, such as with website hosting, email, video-meeting, or payment service providers; when you ask us to do so; or when required by law. We limit sharing to what is reasonably necessary.
Cookies and embedded services
Our website may use essential cookies for login and website operation. Pages may include third-party services such as Google Maps or Google Meet-related links. Those services may set or use their own cookies and process information under their own policies.
Data retention and security
We keep booking and communication records for as long as reasonably needed for appointments, follow-up, administration, security, and legal obligations. We use reasonable measures to protect information, but no internet transmission or storage system can be guaranteed completely secure.
Your choices
You may ask us to correct or update contact information, or ask questions about the personal information we hold about you, by contacting support@karunahomeopathy.in. Some information may need to be retained where required for clinical, administrative, legal, or security reasons.
Children
Appointments for a child should be made by a parent or legal guardian, who is responsible for providing accurate information and consent where required.
Changes to this policy
We may update this policy when our services or legal requirements change. The current version will be published on this page with its updated date.